Lahore, October 15, 2018 (PPI-OT): Citizen Feedback Monitoring Program (CFMP), an initiative of the Government of Punjab and overseen by Punjab Information Technology Board (PITB) has contacted over 25 million citizens to date. It was informed in a project progress review meeting held under Dr. Umar Saif Chairman PITB here today. Giving breakup of the actions taken in response to citizens’ feedback, it was informed that more than 40,000 corrective actions have been taken by the district officials which include 8,018 grievances redressed, 5,275 warnings issued, 2,405 coached, 1,256 Show Cause notices issued, 137 transferred, 117 penalties imposed, 41 suspended and 5 made OSD.
CFMP is a globally recognized program, which has been commended and acknowledged by world’s prominent universities like Princeton in their case studies and in articles published by reputed magazines such as “Foreign Policy”, “The Guardian”, “The Economist” etc. This initiative has also been replicated and adopted by Albania and Romania to improve public service delivery.
Citizen Feedback Monitoring Program (CFMP) is a first of its kind citizen centric project that aims at improving public service delivery through quantifiable citizen feedback on their experience of public services. CFMP is not an individual complaint redressal mechanism. It is in fact a feedback gathering mechanism that collects feedback from identified citizens who utilize public services such as driving license issuance, property registration, domicile issuance, public sector hospitals etc; and has expanded rapidly to cover 27 services in all 36 districts across Punjab. The feedback is analysed to identify problem areas and assist relevant officials in taking evidence based corrective measures.
For more information, contact:
Punjab Information Technology Board (PITB)
11th Floor, Arfa Software Technology Park,
346-B, Ferozepur Road, Lahore, Pakistan