Interior Minister directs Chairman National Database and Registration Authority and Director General Passports to take immediate measures for improving public dealing and redressing public complaints

Islamabad, July 24, 2015 (PPI-OT): Interior Minister Ch. Nisar Ali Khan has directed Chairman NADRA and DG Passports to take immediate measures for improving public dealing and redressing public complaints so as to facilitate the process of obtaining CNIC and passport.

Taking notice of long queues in front of NADRA and passport offices, inordinate delay, agent-mafia and other complaints regarding public dealing, the Minister directed that senior officers of NADRA and Passport office should visit more than 650 offices spread across the country during the month of August and to prepare performance audit report of these offices. He observed that there should be noticeable improvement in public dealing and complaint redressal system within one month.

Talking about various issues faced by the public, the Minister directed that online system for CNIC registration and getting passport be implemented at the earliest so that the people could be saved from unnecessary inconvenience. He stressed that the online system should be user-friendly and easy to use so that even a common man could benefit from this system.

He said that the online system should be especially organized to cater to the requirements of overseas Pakistan also. Equally important, he said, is to ensure that the system in not misused by agent mafia. The Minister observed that the applicants be kept informed of the progress on their requests through mobile phone tracking system and text messaging services.

About agent mafias and complaints regarding public dealing, the Interior Minister observed that the incharge of NADRA and Passport offices should ensure that no agent mafia operates near their offices and immediate action should be taken against such elements. Talking about public complaints regarding behaviour of officials, the Minister emphasized that no leniency be shown vis-a-vis public dealing and prompt action against concerned official should follow in case any misbehaviour, slackness is reported.

Regarding home delivery of passports and CNIC, the Minister directed that Home Delivery System through courier be put in place immediately so that the applicants could be saved from repeated visits to NADRA and Passport offices.

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Haji Ahmed Malik
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