IG Sindh Reviews Progress and Enhancements of IGP Complaint Cell in Karachi

Karachi: The IG Sindh, Ghulam Nabi Memon, chaired the fourth meeting to assess the performance and ongoing reforms of the IGP Complaint Cell at the Central Police Office in Karachi. The session, which is part of a series that began in September, evaluated the effectiveness and responsiveness of the complaint mechanisms in place.

According to Sindh Police, the meeting highlighted significant strides made in addressing public grievances, with the AIG Complaint Cell providing a detailed briefing on the implementation of decisions from previous meetings. The cell has become a critical point of contact for the public, receiving complaints through various channels including telephone, SMS, email, and WhatsApp.

To date, the IGP Complaint Cell has handled 45,463 complaints this year through the CMS portal, resolving 42,981 and actively addressing the remaining 2,482. Efforts are ongoing to maintain the cell’s operations around the clock, enhance staff training, and ensure specialized attention to sensitive issues such as women’s and children’s rights, for which a separate desk has been established.

IG Sindh emphasized the need for continuous improvement in the cell’s operations, instructing the Complaint Cell under DIG Padquarters’ supervision to regularly obtain responses from relevant units and ensure effective communication and resolution of public grievances. He underscored the importance of staff training in human rights laws and emergency response protocols to enhance service quality and public satisfaction.

The initiatives reflect Sindh Police’s commitment to transparency and responsiveness, aiming to foster trust and facilitate timely justice for the community.

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