PTCL Partners with Systems Limited to Upgrade Tech Infrastructure at GITEX 2024

Islamabad: Pakistan Telecommunication Company Limited (PTCL) has entered into a strategic partnership with Systems Limited, a global leader in systems integration, announced at GITEX 2024 in Dubai. This collaboration is set to enhance PTCL’s Business Support Systems (BSS) and Operational Support Systems (OSS), particularly focusing on enhancing the Customer Relationship Management System and related IT services for PTCL and its subsidiary Ufone 4G.

According to Pakistan Telecommunication Company Limited, the partnership is aimed at optimizing and upgrading the IT infrastructure to improve service delivery and customer experience significantly. PTCL, which is a prominent player in Pakistan’s telecommunications sector, is known for its commitment to delivering high-quality communication services both locally and internationally. This initiative is part of PTCL’s ongoing strategy to evolve its service capabilities in response to the growing demands of its diverse customer base.

The integration with Systems Limited is expected to bolster PTCL’s CRM capabilities and overall service efficiency. Systems Limited will utilize its extensive expertise to ensure smooth integration and enhancement of PTCL’s systems, aiming to set new standards in service excellence across the telecommunications industry.

Hatem Bamatraf, President and Group CEO of PTCL and Ufone 4G, emphasized the strategic importance of modernizing their operational and business support systems. “This modernization is crucial for our transformation journey, allowing us to innovate more effectively and provide exceptional value to our customers,” he stated.

Asif Peer, Group CEO and MD of Systems Limited, also commented on the collaboration: “We are thrilled to partner with PTCL Group. Our goal is to leverage cutting-edge innovations and best practices in the industry to boost PTCL’s operational efficiency and enhance customer service. Our commitment to telecommunications excellence is aimed at transforming service possibilities within the sector.”

This partnership marks a significant commitment to operational excellence and is poised to deliver superior outcomes for PTCL and Ufone 4G customers, promising an improved customer experience and enhanced service delivery.

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