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Karachi, May 22, 2013 (PPI-OT): Karachi Water and Sewerage Board is a public service institution responsible for supply water and sewerage facilities to the citizens of Karachi. Any complaint received by any means must be entertained immediately, said Managing Director Karachi Water and Sewerage Board.
Directing senior KW and SB officers to improve quality of services in the light of complaints received. He said that complainants complete details such as name, address, phone number should be noted down, whereas complaint registers must be available at the offices of all Executive Engineers.
Complaints must also be noted down in the complainants’ respective area and Executive engineer receiving the complaint would be responsible for resolving the complaint. Complaints must be resolved without any prejudice within 3 days. Complainants must also be updated about the status of their complaints.
Furthermore, M.D KW and SB directed that if any XEN is unable to resolve the complaint due to any reason they must report back to Deputy Managing Director Technical Services and inform him about the issue. He directed that special attention must be given to sewerage overflow complaints and all such complaints must be resolved on priority basis.
He directed that complaints must be monitored to improve consumer complaint system to ensure better provision of services to the citizens of Karachi. He strictly directed to carry out the directives immediately any negligence in this regard would not be tolerated and action would be taken.
He said that it is our responsibility to ensure provision of quality services to the citizens of Karachi. Despite limited resources water should be supplied with justices and without any prejudice especially during summers.
Officers must conduct field visits as a part of their routine. Water and sewerage system must be improved to ensure provision of facilities to the tail-end consumers, he added.
For more information contact:
Karachi Water and Sewerage Board
Mr. Zahid Mehmood
P.S. Chairman Office
Tel: 99240819
Fax-99245136