Zong 4G’s 310 Smart IVR Helps Customers Avoid Long Waiting Times

Islamabad, November 14, 2018 (PPI-OT): Zong 4G, the fastest growing telecom operator of the country; is committed to enhancing its state of art network with the latest technology. In addition to revolutionizing the 4G ecosystem in Pakistan, Zong 4G is leading to facilitate its’ customers at every front. With the company’s unprecedented customer-centric approach, Zong 4G is striving to continuously augment its customer care channels through automation and innovation for responding to the growing needs of its customers.

Advancing modernization in customer care, the 310 Smart Interactive Voice Response (IVR) is easy to use for customers. By simply dialing 310, the customers are connected to the automated computer system that interacts with callers through the use of personalized voice prompts and connects to self-service menu options where the consumers’ issues are resolved with assistance from pre-recorded messages.

Impressively, this IVR is available across-the-board for all type of Prepaid and Postpaid customers, who can use it in four major languages; English, Urdu, Pashtu and Sindhi. The 24/7 service allows customer to obtain the information they are searching for without speaking to customer service representative. Responding immediately to a caller, the 310 Smart IVR avoids making customers endure long hold times by guiding them about current balance, package plan, credit limit, current month bill and free resources information. Likewise, the special features include activation and deactivation of internet bundles, SMS packages, voice offers or VAS.

Another added feature of the 310 Smart IVR, which has captivated user’s attention, is “Pull SMS”. Zong 4G subscribers can get desired information about products and services in the form of SMS from IVR in real time without any cost. To get information in SMS, a customer has to dial 310, press 2 and select the relevant product menu by following simple instructions. To receive product information through SMS, Press “3”.

Providing unmatched IVR self-service in the industry, Zong 4G is facilitating customers in resolve their queries, activate packages or provide any required information swiftly. In a nutshell, Zong 4G’s 310 Smart IVR is guaranteed to suit customer’s flexible schedules, save their time and help them simplify life on a daily basis.

In a pursuit to deliver optimum service to customers, Zong 4G’s is moving towards better and smarter systems by adopting unparalleled innovative measures and state of art technologies for delivering exceptional customer experience in the era of modernized digitalization.

For more information, contact:
ZONG
ZONG Headquarters
CMPak Complex, Plot# 47,
Kuri Road, National Park Road,
Chak Shahzad, Islamabad,
Pakistan
Tel: +92-51-111-222-111
Fax: +92-51-111-031-031
Website: www.zong.com.pk