Pakistan Telecommunication Authority directs Mobile Operators to stop call setup charges

Islamabad, January 01, 2014 (PPI-OT): Pakistan Telecommunication Authority (PTA) has issued instructions to all Cellular Mobile Operator (CMOs) to immediately stop call set-up fee recently imposed by them. PTA has issued these directions in the light of provision of Telecom Re organization Act and Consumer Protection Regulations 2009. PTA has accordingly directed all CMOs to implement the order without causing any discomfort to the mobile phone subscribers.

It may be recalled that mobile operators have imposed call-setup charges of Rs. 0.10+ tax on each call last week and posted notice on their website about imposition of new charges. PTA’s step is aimed at safeguarding customers’ interests. PTA has asked the operators to immediately stop these charges and furnish compliance report to it.

For more information, contact:
Khurram A. Mehran
Director (PR)
Commercial Affairs
Pakistan Telecommunication Authority (PTA)
Tel: +9251 922 5346
Fax: +9251 287 8133
Email: comaff@pta.gov.pk