Awais Directs Effective Redressal of Consumers’ Complaints

Islamabad: Minister for Power Sardar Awais Ahmed Khan Leghari has issued clear directives to all power distribution companies to make the redressal of electricity consumers’ complaints more effective and transparent. Chairing a review meeting regarding the 118 Smart Call Center in Islamabad today, he instructed all power distribution companies to take immediate action against officers demonstrating poor performance regarding consumer complaints.

According to Radio Pakistan, the Minister also directed that sub-divisions with the poorest and best performances be nominated on a monthly basis. During the meeting, it was informed that, from October 2025 to February 2026, over two million and twenty thousand calls were received on the 118 call center platform, out of which most of the calls were successfully handled. The service level compliance remained more than ninety-six percent.