Oil and Gas Regulatory Authority inspected Complaint Centres of Gas Companies

Islamabad: Oil and Gas Regulatory Authority (OGRA) is always striving to ensure the provision of efficient services by gas companies to their consumers. In this regard OGRA has issued instructions to both Sui Southern Gas Company Limited (SSGC) and Sui Northern Gas Pipelines Limited (SNGPL) to attend consumer complaints regarding bills, defective meters and new gas connections etc. in a transparent and effective manner at their Customer Service Centres.

Recently OGRA conducted inspection of both the gas utility companies’ i.e SSGC and SNGPL throughout the country including Faisalabad, Lahore, Gujranwala, Islamabad, Abbottabad, Peshawar, Karachi, Hyderabad, Sukkur, Larkana and Nawabshah.

During the inspections, overall twenty eight (28) Complaint Centres of both the gas companies were visited which include twenty one (21) Complaint Centres of SNGPL and 7 centres of SSGC. Out of the 21 centres of SNGPL, fifteen (15) were found involved in serious violation of the Performance and Service Standards laid down by OGRA.

Resultantly, OGRA taking serious notice of such violations causing inconvenience to its consumers has imposed fine/penalty of Rs. 525,000/- to the Company, in accordance with the Rules and the prevailing Law, besides issuance of warning letter on certain procedural lapses.

In the case of SSGC, some minor lapses were noticed during the inspection of the overall five regions to which the Company has been advised to take certain steps for further improvement.

For more information, contact:
Oil and Gas Regulatory Authority (OGRA)
Plot #54, Fazal-e-Haq Road, Near PIA Building, Blue Area, Islamabad, Pakistan
Email: registrar@ogra.org.pk
Tel: +9251 922 1707