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Karachi, 11 Oct 2023:Marking a significant milestone in its countrywide consumer service network expansion, Dawlance, a pioneering enterprise in Pakistan’s Home-Appliances industry, has inaugurated its 400th Touch Point at the Lahore Service Center, according to a press release from Dawlance. The inauguration not only underscores the company’s sustained commitment to delivering peerless services and quality but also facilitates consumers with easier accessibility and a higher standard of customer care across the nation.
The inauguration was graced by Dawlance’s senior management and various industry stakeholders, all of whom commended the company for its continual efforts to furnish unparalleled convenience and enhance its service and quality standards. Dawlance’s nationwide network of Touch Points, now punctuated by this landmark 400th establishment, sprawls across all major cities, maintaining a standardized layout, decor, and visual design, while being equipped with state-of-the-art apparatus. This network allows customers to experience firsthand the entire spectrum of Dawlance’s innovative products, which assure thorough reliability and pledge to conserve over 50% energy, aligning with future sustainability goals.
Dawlance’s Chief Executive Officer, Mr. Umar Ahsan Khan, articulated his delight at this achievement, emphasizing the company’s pledge to ensure amplified accessibility, extended outreach, and an elevated customer-care level. He remarked that such solid investments mirror the forward-looking vision of Dawlance’s global parent company, Arcelik – the second-largest manufacturer in Europe, situated in Turkey. Mr. Khan underscored Dawlance’s commitment to excellence and robust after-sales service, perpetually striving to surpass customer expectations and accommodate their evolving requirements.
Dawlance’s wide array of home appliances, which includes Refrigerators, Deep-Freezers, Washing Machines, Dishwashers, Cooking Ranges, and smaller kitchen appliances, adheres to the same quality standards upheld by products from Turkey and the developed world. Additionally, in recent years, Dawlance has oriented its focus towards exporting its quality products to other countries.
Arcelik has invested over 36 million Euros in Dawlance since acquiring it in 2016, aiming to foster increased productivity and quality through research and development. Every employee of Dawlance is motivated to ensure adherence to global standards and best practices across all operation levels.
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