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Islamabad, July 26, 2023 (PPI-OT): Pakistan Telecommunication Company Limited (PTCL), the leading ICT services provider in Pakistan, has announced the implementation of Robotic Process Automation (RPA) in its Customer Care operations as a vital part of its digital transformation strategy.
The aim is to improve overall customer experience across all touch points. The initiative will help PTCL firmly align with the highest global standards in digitalization and automation, reinforcing its position as the industry leader. Commenting on the initiative, Ahmad Kamal, Group Chief Customer Care Officer at PTCL and Ufone 4G, stated:
The implementation of RPA is a clear testament to PTCL’s unwavering commitment to make digital innovations and contributing to Digital Pakistan by delivering an unparalleled user experience to its valued customers.
For more information, contact:
Pakistan Telecommunication Company Limited (PTCL)
F-8 Exchange, Nazim-Ud-Din Road F-8/1,
Islamabad, Pakistan
Tel: +92-51-111-20-20-20
Fax: +92-51-111-21-21-21
Email: shahzad.khalil@ptcl.net.pk
Website: www.ptcl.com.pk
The post PTCL implements Robotic Process Automation for Digital Transformation of Customer Care Operations appeared first on Pakistan Business News.